Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with any original tags attached and, where applicable, in its original packaging. You’ll also need your receipt or proof of purchase.

As many Lincoln Rose Collection items are pre-loved, vintage or one-of-a-kind, we encourage you to carefully review all photographs, measurements, descriptions and condition notes before purchasing.

To request a return, please contact us at hello@lincolnrosecollection.com. If your return is accepted, we will provide instructions on how and where to send your item.

Please do not send an item back without contacting us first.

For approved change-of-mind returns, return postage is the responsibility of the customer unless otherwise agreed.
Damages, faults and incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, incorrect or significantly different from its description so we can assess the issue and make it right.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Exceptions / non-returnable items
Certain items may not be eligible for change-of-mind returns where indicated in the product listing. Please contact us if you have questions about a particular item.
Sale or discounted items remain covered by your rights under the Australian Consumer Law where applicable.
Exchanges
Because many of our pieces are one-of-a-kind, direct exchanges may not always be possible. The simplest option is usually to return an eligible item and place a separate order for another item.
European Union 14-day cooling-off period
Where required by law, customers receiving merchandise in the European Union may have the right to cancel or return an order within 14 days. Applicable statutory rights will continue to apply.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
If you have any questions about a return or refund, please contact hello@lincolnrosecollection.com.